FREQUENTLY ASKED QUESTIONS
Thank you for shopping at Simpliemens! Here are answers to the most common questions our customers ask when ordering from our online store.
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1. What sizes do you offer?
We offer sizes from XS to XL. Each product includes a detailed size guide to help you choose the right fit based on your measurements.
2. Do you ship nationwide and international?
Yes, we ship Nationwide and International. Delivery times may vary depending on your location.
3. How much does shipping cost?
Shipping costs depend on your location and the total amount of your order. Orders over $200 qualify for free shipping.
4. How long does delivery take?
Orders typically arrive within 5 to 7 business days. Remote or hard-to-reach areas may take slightly longer.
5. Can I return or exchange an item?
Yes. We accept returns and exchanges within 16 business days receiving your order, as long as the item is unused, in perfect condition, and with tags still attached. You can read our full return policy on our website or contact us directly.
6. What payment methods do you accept?
We accept All major credit/debit cards, bank transfers, and online platforms such as PayPal or Venmo.
7. How do I know if my order is confirmed?
After completing your payment, you’ll receive a confirmation email with your order number and details.
8. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email or WhatsApp. You can use it to track your package on the delivery company’s website.
9. Can I modify or cancel my order?
You can only modify or cancel your order if it hasn’t been shipped yet. If an issue occurs, please contact us as soon as possible at infosimpliemens@gmail.com
10. Do you have a physical store?
We currently operate 100% online, but we offer personalized support via WhatsApp and social media for any questions or assistance.
📲 Contact us: infosimpliemens@gmail.com
📸 Follow us on social media: @simpliemens
🌐 Official website: [simpliemens.com]